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Do I need a VPN?
No.
It works on ordinary Irish broadband with nothing extra installed. Set up the app, sign in, and watch.
There is nothing for you to configure, nothing to buy alongside it, and nothing you need to understand about networking to use the service.
Still stuck? Open a ticket and tell us what you tried, which device, and what time of day it happens. That gets a useful answer faster than "it is not working".
Contact support